Customer service
At Tarmac Topblock our customers are at the heart of our opperation.
Over the past few months, a great deal of work has been undertaken within Topblock to fundamentally review the whole business across the UK. This has been necessary to enable us to be more efficient and effective in offering a customer service consistent with the Tarmac brand values of reliability, understanding, responsiveness as well as being straightforward to deal with.
Achieving the highest levels of quality and customer service, at all times, is core to our company. To ensure our standards are kept high, Tarmac Topblock undertake regular customer service surveys and we also take part in the Tarmac Customer First initiative which focuses on improving to our customers. Topblock have also achieved registration to the quality standard ISO 9001: 2000. We are committed to lead the block industry through the adoption of high standards and best practice.
Contacting Topblock - Sales
Tarmac Topblock have made contacting their sales team easier than ever through a new national sales number 0845 606 2468. On dialling this number, after a very brief greeting, you will be asked to select as follows:
Press or say "1": For prices
Press or say "2": To place an order or a delivery call off
Press or say "3": For invoice related queriesPress or say "4": For technical help
Press or say "5": For all other queries
On selecting an option you will be automatically transferred to the sales team / sales admin team serving the area of the country from which you are calling.
Some customers have already noticed improvements by using the new number including: Direct access to the relevant person to help with your enquiry; Reduced holding time because calls by-pass our switchboards; Faster response to enquiries.
Contacting Topblock - Technical Advice
Topblock offers a comprehensive range of technical advisory services, employing the very latest software systems to assist customers with the selection, specification and application of the product range. Technical advice can be obtained through telephoning our help line on 0870 242 1489.
